"I have both arms missing, and I can't prove that I am disabled?"

"Sorry, you need to show your disability certificate to ride for free. This is our company's rules and regulations. "Inside the subway station, a disabled man who has lost both arms is negotiating with the subway staff. But the subway staff insisted that the man show his disability certificate.

This has become the biggest joke in 2024, how can a disabled person show his disability card? Doesn't the loss of his arms prove that he is a disabled person, and what will happen to the rest of the incident?

Please present your disability certificate

On March 18 this year, Mr. Li went to Wuhan on a business trip, and in the process of taking the subway, he encountered a bad thing. Originally. In order to facilitate the travel of the disabled, Wuhan Metro Company has specially opened a barrier-free passage for them, which is a good thing for others and himself.

Just as Mr. Li was about to take the subway through the barrier-free passage, he was stopped by the staff, who said: You need to show your disability certificate to take the subway for free through the barrier-free passage. Hearing such a request, Mr. Li showed his empty sleeve to the staff and said, "I'm like this, do I still need to show a disability certificate?"

After seeing it, the staff said: Your situation does meet the criteria for a disabled person, but our company stipulates that you must show a disability certificate. Mr. Li also felt helpless when he heard such a regulation.

Because many disabled people do not carry their disability certificates with them all the time, even if they do, they cannot show their disability certificates in situations like themselves.

During this period, Mr. Li explained to the staff no matter what, but the other party kept emphasizing that it was the company's regulations and that he could not do anything about it. If you can't show your disability certificate, you can't walk through the barrier-free passage, and you can't ride the subway for free.

In order to help Mr. Li, the staff member invited other staff members to negotiate in the hope of accommodating, but disappointingly, the staff who came did not be accommodating and insisted that Mr. Li show his disability certificate.

In desperation, Mr. Li had no choice but to give up the barrier-free passage and take the ordinary passage instead. Before Mr. Li left, the staff said that it was the company's rule to show the disability certificate, and he also acted in accordance with the regulations.

And she did find that Mr. Li had lost both arms and was disabled, so the staff said that they were willing to pay out of their own pockets to buy a subway ticket for Mr. Li. Mr. Li expressed his gratitude to the staff for this method, but he did not think that the staff needed to buy subway tickets for themselves, so he rejected the staff's kindness.

In the end, Mr. Li could only give up the barrier-free passage, go to the ordinary passage, buy a subway ticket with his foot and swipe the ticket to enter the station. Because the incident did not happen for too long, it attracted many passers-by to stop and watch, and some also filmed the incident and posted it on the Internet.

Apologies after the fact are not bought

The video went viral online, with netizens accusing the Wuhan metro company of being inhumane and the staff not being flexible. The Wuhan Metro made an emergency response on March 22 after seeing the video online.

Wuhan Metro apologized for Mr. Li's experience, however, netizens did not buy Wuhan Metro's apology, netizens thought that Wuhan Metro's apology was very perfunctory, and the staff did not apologize publicly, and some people thought that the staff should be fired.

After seeing that the matter had fermented to such an extent, Mr. Li also opened a live broadcast to publicly respond to the matter, saying that he did not blame the staff, after all, they only acted in accordance with the company's regulations, and later the staff also expressed their willingness to help Mr. Li buy a subway ticket.

Mr. Li believes that the staff should not buy tickets for him, since he does not have a disability certificate, he can only take the ordinary passage by himself, and then Mr. Li also said that he also understands why the subway company has such a rule.

He also doesn't want to occupy too many public resources because of his own affairs, but only hopes that through this incident, the majority of netizens can understand the difficult situation of the disabled in society, and introduce relevant policies for these situations, so as to truly provide convenience for the disabled.

The thinking behind the incident

After the incident expanded, the majority of netizens angrily criticized the Wuhan Metro staff for only verifying and not recognizing people. Coincidentally, this kind of behavior of only verifying and not recognizing people is not only the mistake made by Wuhan Metro, just a few years ago, a man went out to run errands, and the staff asked him to prove that he was his mother's son!

Hearing the staff's request, the man stood on the spot, how should he prove that he was his mother's son? Beforehand, the man had already shown the staff his household registration book and birth certificate, but were these not enough to prove their mother-son relationship?

If this does not prove their mother-son relationship, then how can it be proven? Can these workers who do things for the people only read the materials? After the incident was exposed on the Internet, the staff members were also angrily criticized by netizens.

I thought that such a similar incident would never happen again, but I didn't expect it to happen again in 2024, and it happened to a disabled person who should have been cared for, which is simply a big joke.

The majority of netizens have said: Rules are dead, but people are alive, why can't you be accommodating when Mr. Li's disability is so obvious?

In fact, it is understandable that the Wuhan Metro Company has such a stipulation, and the disabled can ride for free in order to take care of the disabled, but it is inevitable that there will be people who fish in troubled waters to take advantage of it, and in order to avoid such a thing from happening, it has introduced a provision that allows the disabled to show their disability certificates in order to take the subway for free.

However, they did not expect the drawbacks and loopholes, after all, not every disabled person will carry their disability certificate with them, and even if they do, it is impossible or inconvenient to show it in cases like Mr. Li. This is where the Wuhan Metro Company is not considerate.

The staff's approach is also very unkind, only knowing that they blindly follow the rules and regulations, ignoring the objective facts, and he also knows that Mr. Li is a disabled person, and there may be elements stipulated by the company.

Therefore, the staff wanted to buy a subway ticket for Mr. Li out of their own pockets in the end, but Mr. Li refused because he thought it was inappropriate.

In short, the fundamental reason for this incident is that Wuhan Metro Company did not think carefully enough when formulating rules and regulations, and the policies were not implemented according to the actual situation when they were implemented, and the staff did not achieve real humanistic care when working, and they did not know how to be flexible.

This is why Mr. Li is in such an embarrassing and helpless situation, and I hope that Wuhan Metro Company can be in line with the principle of people-oriented when formulating rules and regulations in the future, so as to truly serve the people and take care of the people who need to be taken care of.

With the development of science and technology, the mainland's care for special groups such as the disabled is also becoming more and more perfect, and it is hoped that the system can be improved at the same time, and it can be more people-oriented.

Resources

Asking the armless man to show his disability certificate, the "cold joke" is full of sadness Pengbai News