The night before, the price of Xiaomi cars and 50,000 units were set in 27 minutes after they were listed. The next day, Xiaomi Auto attracted attention again because of its "inability to return". Nandu reporter noticed that the day after the launch conference of Xiaomi Automobile, some consumers posted on social platforms that there was no secondary prompt for the lock button of Xiaomi Auto configuration, and it was found that the 5000 yuan deposit could not be refunded after being touched by mistake.
Xiaomi Auto has not responded to this for the time being. Nandu reporters called the service phone number on the Xiaomi car app many times, showing that no one answered during peak hours.
At the press conference the night before, the first Xiaomi car was officially released, and Lei Jun revealed the price, 215,900 yuan to 299,900 yuan, and orders began at 10 pm on the 28th. Lei Jun said at the time that the car deposit was 5,000 yuan, and a 5,000 yuan deposit could be paid from 22:00 that night, which could be refunded within 7 days. Lei Jun even released a picture of the process of consumers from the selection and payment of the deposit to the final delivery of the car to the user.
The flow chart shows that after the user pays the deposit, there will be a special person to contact the user to arrange a test drive, and the user can determine the configuration lock order after the test drive, and then confirm the order to the factory, and the factory will send the parts order to the supplier, and then the production and manufacturing will officially begin.
Nandu reporter found in the Xiaomi car APP test that after selecting the relevant configuration, there is a column of "deposit instructions" prompt before the payment link, which indicates that consumers can modify the vehicle configuration at any time within 168 hours (7 days) after paying the deposit. After 168 hours (7 days), the vehicle configuration is automatically locked, and the consumer himself can also be automatically locked in advance, after locking the configuration, the vehicle will enter the production stage, the configuration can no longer be modified, and the deposit will not be refunded.
Some netizens advanced the above experiments to the next link. After the netizen pays 5000 yuan, there is also a "lock configuration" button at the bottom of the page to be locked configuration, and after clicking the button, there will also be a pop-up window to remind "After locking the configuration, the order will enter the production stage and the configuration cannot be changed", this situation should be the above reminder "consumers can be automatically locked in advance". The netizen did not click on the lock configuration, and then initiated a cancellation order, and the page showed that his 5,000 yuan deposit was being refunded.
Xiang Min, a well-known lawyer, also said on Weibo that the goods customized by consumers do not belong to the scope of seven-day no reason to return, and the customized goods here should be understood as unique, exclusive and non-negotiable. If the consumer buys the goods, if the display is white, the consumer asks for dark gray, just the difference in color, and the merchant wants to say that it is very far-fetched to customize the product.
At the same time, she also mentioned, "If consumers open stores and customize the doors according to their own size, and then consumers don't want them, it may be difficult for merchants to find suitable people to sell, which is to limit circulation, and merchants who can't sell will suffer losses." In addition, if the merchant provides a standard contract, it is necessary to clearly explain the refund policy and system to the consumer, so that the consumer has the right to choose whether to purchase or not, and the obligation to remind and inform the merchant is indispensable. ”
Written by: Nandu reporter Lin Wenqi